Privacy Policy
Privacy and Policy
Riyadh First Health Cluster portal prioritizes the confidentiality of its users' information. The portal management is dedicated to delivering high-quality services to all users.
Portal visitors and those who benefit from the portal services should regularly review the conditions and principles of privacy and confidentiality to stay informed about any updates. It is important to note that the portal management is not obligated to notify users of any changes made to these conditions and principles. However, by using the portal, you indicate that you have reviewed and agreed to these conditions, principles, and any subsequent amendments.
Security of Personal Information
The privacy and information confidentiality policy has been prepared to assist visitors and users in understanding the information collected from them when visiting the portal and the methods employed to handle it.
The portal management implements appropriate procedures and measures to ensure the security of personal information, protecting it from loss, unauthorized use, misuse, or unauthorized modification and disclosure. At Riyadh First Health Cluster, the following important measures are in place to protect visitors' personal information:
- Regular and periodic updates of protection procedures and controls that meet or exceed industry standards.
- Our employees are qualified and trained to respect the confidentiality of visitors' personal information.
Collecting Personal Information
Upon visiting the Riyadh First Health Cluster portal, the portal server registers the user's internet protocol (IP) address, the date and time of the visit, and the URL of any portal that referred the user to the Riyadh First Health Cluster portal.
Non-personal data may be collected and analyzed to enhance the development of the portal and its services.
Most websites utilize cookies, which are text files stored on the visitor's computer (browser) to improve their browsing experience. These cookies allow the website that placed them to retrieve information when needed during the user's subsequent visits to the portal. The saved information may include:
- Remembering the username and password.
- Saving page settings, if applicable on the portal.
- Storing user-selected colors.
- Preventing the user from re-voting if they have previously voted.
The visitor's browser may not need to enter the password during each visit. This is because the portal can retrieve it through cookies. These cookies also prevent the user from voting multiple times if they have previously voted. Based on this, the Riyadh First Health Cluster portal will use the cookie information for purely technical purposes when visited more than once. The portal can modify the information stored in the cookies or add new information when you visit the Riyadh First Health Cluster portal.
If you use a direct application or send us an email message through the portal, providing personal information, we may share the necessary information with other entities or departments to serve you more effectively. However, we will not share your personal information with non-governmental authorities unless authorized by the relevant authorities to perform specific government services. By providing your personal information through the portal, you agree that such information may be stored, processed, and used by the Saudi authorities. We reserve the right to disclose any information to the relevant authorities when necessary to comply with any laws or governmental requirements.
You are solely responsible for the completeness and validity of the information you send through this portal.
Protecting your Privacy
In order to enable us to help you protect your personal information, we recommend the following:
- Contact us immediately if you suspect that someone could obtain your password, code, PIN, or any other confidential information.
- Never disclose your confidential information over the phone or online unless you are familiar with the person or organization requesting it.
- Use a secure browser when conducting online transactions and close any unused web applications. Additionally, ensure that your antivirus software is always up to date.
To maintain the security of your personal information, we employ proper security techniques for storing and transmitting the data.
Please note that this portal may contain hyperlinks to websites that employ different methods to protect information and privacy than the ones we use. We are not responsible for the content, methods, and privacy practices of such websites. We recommend reviewing the privacy policies of those websites.
Sending Email Messages to Riyadh First Health Cluster
When you inquire or request information about a specific service, or when you provide additional information through any means of communication with Riyadh First Health Cluster, whether electronic or not, such as the inquiry application on our portal, we will utilize your email address to respond to your inquiries. We may also retain your email address, your message, and our response for quality control purposes. Additionally, we may do so for legal and compliance purposes.